CanaricsWhat live call traffic shows
The numbers below come from production traffic on Canarics client lines, measured at the carrier level and anonymized. Sample sizes are stated with each figure. We publish them because most missed-call statistics online are recycled estimates with no traceable source.
of inbound calls to a staffed B2B team went unanswered
In a recent one-month window, a 22-person sales and service team received 4,398 inbound calls. 1,527 of them rang out with no answer. This was counted per call event in carrier records, not sampled or extrapolated. An AI line running beside the same team answered every call it received in the same period. A broader measurement across our instrumented client teams over 90 days puts the same figure at 30.3% (n = 12,984 inbound calls).
n = 4,398 calls, one B2B client, one calendar month, 2026; corroborated on 12,984 calls over 90 days
of conversations were resolved by AI with no human involved
At one client, the AI receptionist handles 48.5% of all conversations from greeting to hang-up: bookings, order status, routine questions. The AI has only partial access to that client's internal systems, so this share is a floor, not a ceiling.
n = one client's full production conversation log, 2026
of conversations happen outside business hours
Across Canarics clients, evening and weekend conversations range from 8% to 29% of total volume. Service businesses sit at the top of that range. Without an always-on line, these calls simply ring out.
n = production traffic across Canarics clients, 2026
of missed calls never reconnect, even with a day to fix it
Across two instrumented client teams over 90 days, 3,939 inbound calls went unanswered. Most triggered real work: 80.7% were followed by a manual callback attempt within 24 hours, and when the connection was re-made, the median delay was 13 minutes. 30.2% of recoveries happened only because the caller tried again.
The rest, 13.4%, never reconnected at all. A missed call is two costs in one: staff time spent chasing the calls you recover, and the callers you never hear from again.
n = 3,939 missed-call events, two client teams, 90 days, 2026
an engaged AI conversation runs as long as a human one
The median AI receptionist conversation where the caller spoke at least twice lasts 72 seconds. The median human call on the same lines over the same period lasts 59 seconds. The assumption that AI calls are ten-second gimmicks does not survive contact with production traffic.
n = 1,060 engaged AI conversations vs 19,893 human calls, 90 days, 2026
One external figure we rely on
In our ROI math we assume that 85% of callers who reach no answer do not call back. That figure comes from BT Business research and is not our measurement. Everything above is.
Methodology, honestly
Canarics ingests call records at the carrier layer (LMT, Tele2, Bite, or a custom integration), so every call event is counted, including the ones nobody picked up. Counts are taken from carrier metadata; conversation outcomes are taken from AI-processed transcripts. Missed-call recovery is computed by matching events on the same team and phone number (normalized across international and local formats) within a 24-hour window. Client identities are never published. The samples are small and we say so: these are measurements of specific production deployments, not industry-wide surveys. As more client traffic accumulates, this page gets updated and the date below changes.
How to cite this data
Source: Canarics client traffic data, 2026. canarics.com/insights
Quote any figure with a link, no permission needed. For methodology questions, write to sales@canarics.com.
Canarics measures it in the first month, on your real traffic.