Manager HQ | Canarics

Canarics

Welcome back.

Your team's sales floor, in one screen.

Every call answered, routed, and scored — with direct drill-down to the transcript.

100%

Calls captured

<60s

Summary latency

Hosted & GDPR

{{ (agent.overrideDisplayName || agent.displayName) ? (agent.overrideDisplayName || agent.displayName)[0].toUpperCase() : '#' }}

{{ agent.overrideDisplayName || agent.displayName || 'Unknown' }}

{{ humanHealth(agent).tier === 'star' ? 'auto_awesome' : 'check_circle' }} {{ humanHealth(agent).tier === 'star' ? 'Top scorer today' : 'Nothing flagged' }}

No agents connected.

campaign {{ campaignCount }} campaign{{ campaignCount === 1 ? '' : 's' }} · {{ outboundCalls.filter(c => c.kind !== 'briefing' && ['pending','no_answer','busy','failed'].includes(c.status)).length }} pending {{ briefingCount }} briefing{{ briefingCount === 1 ? '' : 's' }} · {{ outboundCalls.filter(c => c.kind === 'briefing' &&['pending','no_answer','busy','failed'].includes(c.status)).length }} pending · {{ recurringBriefings.filter(s => s.enabled !== false).length }} active schedule{{ recurringBriefings.filter(s => s.enabled !== false).length === 1 ? '' : 's' }}

Live now · {{ liveCalls.length }}

{{ lc.direction || 'inbound' }} · {{ liveAgentName(lc.agentId) }}

AI {{ selectedAgent.kind === 'ai' ? (selectedAgent.phoneNumber || selectedAgent.id) : (selectedAgent.overrideDisplayName || selectedAgent.displayName) }}

refresh Click to retry

	Number	Summary	Intent	Action	Date
No conversations yet.
auto_awesome	{{ lead.external_number \|\| '-' }}	{{ lead.summary \|\| '-' }} → {{ lead.employee_name \|\| lead.transfer_target }}	{{ lead.intent }}	{{ lead.action_taken }}	{{ formatRelative(lead.createdAt) }}

	Number	Summary	Score	Date
No logs found.
{{ log.isMissed ? 'call_missed' : (log.direction === 'inbound' ? 'call_received' : 'call_made') }}	{{ log.manualName \|\| log.number }}	{{ sentimentDot(log.sentiment) }}{{ log.summary }} • Missed Budget • CRM	{{ log.score }}	{{ formatRelative(log.createdAt) }}

To	From	Status	Attempts	Last attempt	Last error	Earliest call
Loading…
📢 No campaigns yet Schedule the AI to call a list of leads with a sales pitch, satisfaction survey, or follow-up reminder.
📅 No briefings scheduled The AI calls a team member, walks them through their open Pipedrive activities, and saves context.
{{ call.toNumber \|\| '-' }} {{ call._comment }} 📝 {{ call.briefingNotes.length }} note{{ call.briefingNotes.length === 1 ? '' : 's' }} · {{ expandedOutboundId === call.id ? 'hide' : 'show' }}	{{ call.fromNumber \|\| '-' }}	{{ call.status \|\| '-' }}	{{ (call.attempts \|\| 0) }}/{{ call.maxAttempts ?? 3 }}	{{ call.lastAttemptAt ? formatRelative(call.lastAttemptAt) : '—' }}	{{ call.lastError \|\| '-' }}	{{ formatRelative(call.callNotEarlierThan) }}
Pipedrive notes saved during this call activity #{{ n.activityId }} {{ formatNoteTime(n.savedAt) }} {{ n.content }}

phone{{ activeLog.manualName || activeLog.number }} {{ activeLog.manualName || activeLog.number }}

edit

AI phone{{ activeLead.external_number }} —

AI{{ activeLiveCall.externalNumber || 'unknown' }}

{{ activeLiveCall.direction || 'inbound' }} · {{ liveAgentName(activeLiveCall.agentId) }}

{{ activeLog.sentiment }} {{ activeLead.intent }} {{ activeLead.action_taken }} {{ isLiveCallStillActive ? `LIVE · ${formatElapsed(activeLiveCall.startedAt)}` : 'Call ended' }}

Score

Talk Ratio

{{ activeLog.talkRatio }}%

Deal Stage

Routed To

Duration

{{ activeLead.duration }}s

Language

{{ (activeLead.language || activeLead.languageCode || '').toUpperCase() }}

person Caller history{{ activeContact.lastCustomerName ? ' — ' + activeContact.lastCustomerName : '' }}

Total touches{{ activeContact.totalTouches || '—' }}

Last touch{{ formatDate(activeContact.lastTouchedAt) }}

Last by{{ activeContact.lastKind === 'ai' ? '🤖 AI agent' : '👤 Human rep' }}

Last status{{ activeContact.lastStatus || '—' }}

Recent calls

"{{ activeContact.lastSummary }}"

person_add First-time caller — no prior history

Call type

From number (team agent)

To number (E.164)

Voice

Comment

Scheduling & advanced ▾

Earliest call

Max attempts

Allowed weekdays (0=Sun)

Retry backoff mins

Allowed start hour

Allowed end hour

Timezone (IANA)

Contacts

upload_file CSV Download template

#	Phone	Name	Comment
{{ i + 1 }}	{{ c.toNumber }}	{{ c.name }}	{{ c._comment }}

{{ bulkValidCount }} valid {{ bulkInvalidCount }} invalid {{ bulkDuplicateCount }} duplicates

{{ outboundModalError }}

Calls the selected agent and walks them through their Pipedrive activities. Prompt is snapshotted now — use ↻ Regenerate to refresh later.

Briefing type

Create for all team members with Pipedrive

One briefing per qualifying team member, in one click.

Agent (must have Pipedrive connected)

From number (team agent)

Date (YYYY-MM-DD)

{{ briefingError }}

A new briefing call will be auto-created on the chosen weekdays at the chosen local hour.

Briefing type

Agent (target)

From number (team agent)

Weekdays

Local hour (0–23)

Timezone (IANA)

Enabled

{{ recurringError }}

{{ t.type === 'success' ? 'check_circle' : t.type === 'error' ? 'error' : 'info' }} {{ t.msg }}

Welcome back.

{{ insight.headline }}

{{ report.subject_line }}

phone{{ activeLog.manualName || activeLog.number }} {{ activeLog.manualName || activeLog.number }}

AI phone{{ activeLead.external_number }} —

AI{{ activeLiveCall.externalNumber || 'unknown' }}

Skill Breakdown

Script Compliance

thumb_up Strengths

trending_up Areas to Improve

Key Facts

AI Summary

Next Steps

Transcript

psychologyAI Context — what the agent saw

Summary

Key Facts

{{ confirmState.title }}

Welcome back.

{{ insight.headline }}

{{ report.subject_line }}

phone{{ activeLog.manualName || activeLog.number }} {{ activeLog.manualName || activeLog.number }}

AI phone{{ activeLead.external_number }} —

AI{{ activeLiveCall.externalNumber || 'unknown' }}

Skill Breakdown

Script Compliance

thumb_up Strengths

trending_up Areas to Improve

Key Facts

AI Summary

Next Steps

Transcript

psychologyAI Context — what the agent saw

Summary

Key Facts

{{ outboundModalMode === 'edit' ? 'Edit outbound call' : 'New outbound call' }} New Pipedrive briefing {{ recurringEditingId ? 'Edit recurring briefing' : 'New recurring briefing' }}

{{ confirmState.title }}