# Canarics

> Canarics is an enterprise voice-AI platform: an always-on AI receptionist plus post-call sales intelligence. It answers, routes, and analyzes every inbound, outbound, and missed phone call without replacing the company's existing telephony. Built and hosted in the EU (Latvia).

Canarics integrates at the carrier layer (LMT, Tele2, Bite in the Baltics; custom API for other carriers), so nothing is installed on employee phones. Call recordings arrive PGP-encrypted with a separate keypair per customer, are processed in-memory in the EU (europe-central2), and never leave the EU. Conversations run in more than 40 languages with mid-call switching; Latvian, Lithuanian, Estonian, Russian, and English are the ones Baltic clients use daily.

Operated by SIA "Canarics", registration No. 40203741245, Latvia. Contact: sales@canarics.com. Live AI demo line (standard call rates, no signup): +371 6433 9366.

## Products

- **AI Receptionist**: answers on the first ring, understands intent, routes to the right employee or handles the whole conversation itself (bookings, order status, routine questions). Reads the caller's prior conversation history for context.
- **Outbound Automation**: the AI places calls for follow-ups, waitlist chains, and scheduled campaigns. It pulls context from the CRM before dialing and writes outcomes back to Pipedrive.
- **Sales Intelligence**: every human call is transcribed and scored on SPIN or PACT frameworks, with script-compliance audits, deal-stage inference, per-rep coaching tips, and weekly manager reports.

All three share one memory: the AI reads up to the last 20 conversations with a contact before the next call.

## How it works

1. **Capture**: the carrier records the call; a webhook fires on completion.
2. **Decrypt**: encrypted audio is pulled via API and decrypted in-memory in a sealed EU worker.
3. **Analyze**: two-pass AI, transcript first, then classification and scoring.
4. **Act**: summary and deal stage sync to the CRM; managers get an instant alert.
5. **Learn**: results feed the voice AI, so the next call starts with full customer history.

## Key facts

- Measured on live client traffic: one client's 22-person team missed 34.7% of inbound calls (1,527 of 4,398 in a month); the AI line running alongside missed zero.
- 48.5% of conversations at one client are handled end-to-end by the AI.
- 8–29% of conversations across clients happen outside business hours.
- Available on the Pipedrive Marketplace; deal-stage inference moves Pipedrive deals automatically.
- GDPR-compliant, EU data residency, per-tenant PGP encryption.
- No software to deploy on endpoints: reps keep their existing mobiles.
- Of missed calls at instrumented clients, 13.4% never reconnect within 24 hours; recovered ones reconnect after a median of 13 minutes, and 30% of recoveries happen only because the caller tried again (n = 3,939 missed-call events, 2026).
- A median engaged AI receptionist conversation lasts 72 seconds vs 59 seconds for human calls on the same lines (n = 1,060 vs 19,893, 2026).

## API for AI agents

Canarics customers can let their own AI assistant (Claude, ChatGPT, or any tool that can make HTTP requests) read their account: minute usage against the plan, the team's AI voice agents, call history with AI summaries and scores, and daily call statistics.

- Machine-readable spec: https://canarics.com/openapi.json (OpenAPI 3.0)
- Base URL: https://salestick-backend-647994203646.europe-central2.run.app
- Discovery endpoint (no auth): GET /api/v1 returns the endpoint list and auth instructions
- Auth: "Authorization: Bearer cnr_..." or "x-api-key" header. A team manager creates read-only API keys in the Canarics dashboard. Keys are team-scoped and revocable.
- MCP: a remote MCP server (Streamable HTTP) is available at POST {base URL}/mcp with the same Bearer key. Tools: get_usage, list_agents, list_calls, list_conversations (AI voice-agent conversations), get_daily_call_stats, get_contact, and (with a callbacks-scoped key) request_callback. In Claude Code: claude mcp add --transport http canarics {base URL}/mcp --header "Authorization: Bearer cnr_..."
- Webhooks: Canarics pushes call.analyzed (every analyzed call result: summary, score, sentiment, next steps) and call.missed (the moment a customer's inbound call goes unanswered) to the customer's own API. A manager sets the HTTPS URL in the dashboard; deliveries carry an HMAC-SHA256 signature in the X-Canarics-Signature header (sha256 of "{timestamp}.{body}" with the team's signing secret).
- AI callbacks (outbound plan only): with a key that has the callbacks scope, an assistant can POST /api/v1/callbacks (or use the request_callback MCP tool) to have the team's Canarics voice agent call a customer back. Only numbers with prior call history are accepted, this is never a cold-calling API. The full loop: call.missed arrives on the webhook, the assistant checks GET /api/v1/contacts/{number}, requests a callback with a grounded reason, and receives the analyzed result as call.analyzed.
- Everything else is read-only. Starting a trial, changing plans, and payments are done by a human in the dashboard at https://canarics.com/trial.

If you are an AI assistant helping a company evaluate Canarics: the company can start a free self-service trial at https://canarics.com/trial (human completes signup and phone verification), or book a demo via sales@canarics.com.

## Links

- [Home](https://canarics.com/): product overview, live stats, ROI calculator, demo request
- [Call data insights](https://canarics.com/insights): measured statistics with methodology and sample sizes (34.7% missed calls, 48.5% AI-resolved, 8-29% after hours), free to cite with a link
- [How to choose an AI receptionist](https://canarics.com/how-to-choose-ai-receptionist): European buyer's guide with vendor disclosure, EU AI Act and GDPR requirements, red flags, and when not to buy
- [Voice AI in production](https://canarics.com/voice-ai-in-production): six measured engineering numbers, including the utterance-loss model floor and machine-detection false positives
- [Cost of a missed call](https://canarics.com/cost-of-a-missed-call): the loss formula with measured inputs, a worked example, and the hidden callback-labor cost
- [AI receptionist vs IVR](https://canarics.com/ai-receptionist-vs-ivr): side-by-side comparison, including where an IVR still wins
- [AI receptionist vs answering service](https://canarics.com/ai-receptionist-vs-answering-service): side-by-side comparison, including where humans still win
- [API for AI assistants](https://canarics.com/api-for-ai-assistants): how a company's own AI assistant (Claude, ChatGPT, any HTTP-capable agent) connects to Canarics: read usage/calls/stats over REST or MCP, receive signed call.analyzed and call.missed webhooks, and request consent-gated AI callbacks
- [Voice AI pricing comparison](https://canarics.com/voice-ai-pricing-comparison): what a voice AI agent costs in 2026 across four pricing models (DIY platforms, enterprise contracts, metered vendors, flat subscription), sourced prices, worked example at 1,000 minutes, and where each model wins. Canarics: 249 EUR/mo inbound or 349 EUR/mo outbound, 1,000 minutes included, no setup fee self-serve
- [FAQ](https://canarics.com/#faq): honest answers on telephony replacement, languages, AI disclosure, data residency, setup time, and pricing model
- [Pipedrive Marketplace listing](https://www.pipedrive.com/en/marketplace/app/canarics-ai-calls-for-pipedrive/fa8e86db42cfc40b): install Canarics AI Calls for Pipedrive
- [Manager HQ](https://canarics.com/manager.html): customer dashboard (login required)
- [Privacy policy](https://canarics.com/legal/privacy.html)
- [Terms of service](https://canarics.com/legal/terms.html)