By accessing or using the Canarics platform, you agree to these terms. Canarics is an enterprise voice AI and sales intelligence platform operated by SIA "Canarics" (reg. 40203741245), Riga, Latvia.
We may update these terms from time to time. The "Last Updated" date above reflects the current version; continued use of the platform after an update constitutes acceptance. Material changes for paying customers are announced by email in advance.
Canarics connects to your telephony provider (LMT, Tele2, Bite, or equivalent) and your CRM to transcribe, score, and summarize business calls. Canarics is a B2B tool for sales, support, and reception teams.
Installing Canarics from the Pipedrive Marketplace starts a free demo trial:
Calls placed or answered by the Canarics agent are generated by AI. AI output may contain errors; summaries, transcripts, and scores are decision support, not a system of record. Where the law of a jurisdiction you call into requires disclosure of automated or AI calls, prior consent of the called party, or calling-time restrictions, you are responsible for configuring your campaigns to comply.
Canarics processes call audio and metadata supplied by your telephony provider. You acknowledge that your organization is the Data Controller for these recordings and transcripts.
You agree to comply with all applicable laws regarding call recording and monitoring (including GDPR and national laws in the jurisdictions where you operate), which may require you to obtain consent from participants before recording. Canarics is not responsible for unlawful use of the recording or analytics features.
We reserve the right to suspend accounts that exhibit patterns of abuse, such as automated robocalling, telemarketing spam, or usage significantly exceeding typical business human behavior.
By connecting your CRM (Pipedrive or equivalent) or telephony provider, you authorize Canarics to read and write data required to route calls, log activities, and sync AI summaries. Sub-processor categories are documented in the Privacy Policy; a Data Processing Agreement (DPA) is available to business customers on request.
Canarics is provided "as is". We do not guarantee that the service will be uninterrupted or error-free, nor that AI transcripts or scores are free of errors. To the maximum extent permitted by law, SIA "Canarics" shall not be liable for any indirect damages, lost profits, or lost business opportunities arising from use of the platform.
To the maximum extent permitted by law, our total aggregate liability under these terms is limited to the fees you paid to us in the twelve (12) months preceding the claim (for free trials: EUR 100).
You agree to indemnify SIA "Canarics" against third-party claims arising from your unlawful use of the platform, including calling campaigns run in breach of recording-consent, automated-calling, or data-protection laws.
You retain all rights to your data and CRM content. Canarics and its software, models, prompts, and documentation remain our property; no rights are granted beyond the use of the service.
These terms are governed by the laws of the Republic of Latvia. Disputes are subject to the exclusive jurisdiction of the courts of Riga, Latvia.
These terms and the Privacy Policy are executed in English. Any translation is provided for convenience only; the English version prevails.
SIA "Canarics" (Reg. 40203741245)
Riga, Latvia
Email: sales@canarics.com