Terms of Service

Last Updated: April 24, 2026

1. Acceptance of Terms

By accessing or using the Canarics platform, you agree to these terms. Canarics is an enterprise voice AI and sales intelligence platform operated by SIA "Canarics" (reg. 40203741245), Riga, Latvia.

2. Scope of Service

Canarics connects to your telephony provider (LMT, Tele2, Bite, or equivalent) and your CRM to transcribe, score, and summarize business calls. Canarics is a B2B tool for sales, support, and reception teams.

IMPORTANT: Canarics is not a telephony carrier and CANNOT be used to place or route emergency calls to 112, 911, or any other emergency service. Calls originate and terminate on your configured carrier's infrastructure.

3. Call Recording & Compliance

Canarics processes call audio and metadata supplied by your telephony provider. You acknowledge that your organization is the Data Controller for these recordings and transcripts.

You agree to comply with all applicable laws regarding call recording and monitoring (including GDPR and national laws in the jurisdictions where you operate), which may require you to obtain consent from participants before recording. Canarics is not responsible for unlawful use of the recording or analytics features.

4. Subscriptions & Payment

5. Fair Use Policy

We reserve the right to suspend accounts that exhibit patterns of abuse, such as automated robocalling, telemarketing spam, or usage significantly exceeding typical business human behavior.

6. Integrations & Sub-processors

By connecting your CRM (Pipedrive or equivalent) or telephony provider, you authorize Canarics to read and write data required to route calls, log activities, and sync AI summaries. Full list of sub-processors is documented in the Privacy Policy.

7. Disclaimer & Liability

Canarics is provided "as is". We do not guarantee that the service will be uninterrupted or error-free, nor that AI transcripts or scores are free of errors. To the maximum extent permitted by law, SIA "Canarics" shall not be liable for any indirect damages, lost profits, or lost business opportunities arising from use of the platform.

8. Governing Law

These terms are governed by the laws of the Republic of Latvia. Disputes are subject to the exclusive jurisdiction of the courts of Riga, Latvia.

9. Contact

SIA "Canarics" (Reg. 40203741245)
Riga, Latvia
Email: sales@canarics.com

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